Privacy Policy
Money Pars Pty Ltd
ABN: 27 603 816 897
AUSTRAC Registration: IND100446312-001
Last updated: 7 October 2026
1. Our Commitment to Privacy
Money Pars Pty Ltd (MoneyPars, we, us or our) is committed to protecting the privacy and security of personal information.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable, as well as our legal and regulatory obligations relating to anti-money laundering and counter-terrorism financing.
This Privacy Policy explains the kinds of personal information we collect and hold, how we collect, use, disclose and protect that information, and how individuals may access or correct their personal information or make a privacy complaint.
2. Personal Information We Collect
Depending on the services you use, MoneyPars may collect information including:
- name, date of birth and contact details;
- residential address;
- email address and account information;
- occupation and employment information;
- information about the source of funds and purpose of transactions;
- identification information contained in documents such as passports, driver licences and other government-issued identification;
- information about senders, recipients and beneficiaries;
- bank account and payment information;
- transaction and remittance information;
- copies or details of payment receipts;
- information required to satisfy legal, regulatory, sanctions-screening, fraud-prevention and compliance obligations; and
- information generated or received as part of identity verification.
Passwords used for online MoneyPars accounts are stored in hashed form.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- create or use a MoneyPars account;
- request a currency exchange or money transfer service;
- submit identification documents;
- communicate with MoneyPars;
- upload payment or transaction documents;
- complete an identity verification process; or
- otherwise provide information to us.
Where permitted or required, information may also be collected or verified using authorised third-party systems, document issuers, official record holders, regulatory bodies or service providers.
4. Why We Collect and Use Personal Information
MoneyPars may collect, hold, use and disclose personal information for purposes including:
- providing currency exchange and money transfer services;
- establishing and administering customer accounts;
- verifying the identity of customers;
- processing and administering transactions;
- confirming the source of funds and purpose of transactions;
- preventing and detecting fraud, identity theft and unlawful activity;
- complying with anti-money laundering and counter-terrorism financing obligations;
- sanctions and compliance screening;
- complying with lawful requests from AUSTRAC and other competent authorities;
- maintaining records required by law;
- protecting MoneyPars, its customers and its systems; and
- responding to customer enquiries, access requests, correction requests and complaints.
5. Identity Verification
MoneyPars is required to undertake customer identification and verification procedures as part of its legal and regulatory obligations.
To verify your identity, information you provide may be checked with the relevant document issuer or official record holder through authorised third-party identity verification systems.
Before MoneyPars submits your identification information for electronic identity verification, we will obtain your express consent.
The consent statement presented to you may state:
“I confirm that I am authorised to provide the personal details presented and I consent to my information being checked with the document issuer or official record holder via third party systems for the purpose of confirming my identity.”
The consent checkbox will not be selected automatically. You must actively indicate your consent before an electronic identity verification request is submitted.
6. If You Do Not Consent to Electronic Identity Verification
You may choose not to provide consent to electronic identity verification.
However, MoneyPars must be able to satisfactorily verify your identity before providing services where customer identification is required.
If you do not provide the required information or consent, MoneyPars may be unable to open or maintain your account, process a transaction or provide some or all of its services.
If you do not consent to electronic identity verification, you may visit the MoneyPars office with your original identity documents for in-person verification. Contact us to arrange this alternative.
7. Restrictions on Use of Identity Verification Information
Identification information collected or obtained as part of an electronic identity verification check will not be used for the purpose of:
- creating a marketing or behavioural profile about you;
- advertising or promoting goods or services to you;
- enabling another person to advertise or promote goods or services to you; or
- conducting market research,
where such use is prohibited under the applicable identity verification service requirements.
Identity verification information will be used only for legitimate verification, compliance, regulatory, fraud-prevention and related lawful purposes.
8. Disclosure of Personal Information
MoneyPars may disclose personal information where reasonably necessary to:
- verify your identity;
- process your transaction;
- comply with Australian law;
- meet anti-money laundering and counter-terrorism financing obligations;
- comply with sanctions requirements;
- respond to lawful requests from AUSTRAC, law-enforcement bodies, regulators or other competent authorities; or
- engage service providers that assist us in operating our business and technology systems.
MoneyPars does not sell customer personal information.
9. Service Providers and Overseas Processing
MoneyPars uses technology and service providers to operate and protect its systems, including website hosting, email and cybersecurity services.
Some technology or service providers may operate infrastructure or process information outside Australia. The location of processing may vary according to the service provider and its infrastructure.
Where Australian privacy law applies to an overseas disclosure, MoneyPars will take reasonable steps required by law in relation to the handling of personal information.
10. Security and Storage
MoneyPars takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access to customer records is restricted to authorised persons. Within MoneyPars, access to uploaded identity document images is limited to Hamid Mahdizadeh. Necessary processing by authorised service providers and disclosures required by law are described separately in this policy.
Stored customer records and documents are protected using appropriate technical and organisational safeguards.
11. Retention of Information
MoneyPars retains personal information and transaction records for periods required by applicable laws and regulatory obligations and for legitimate compliance and business purposes.
Records are not necessarily automatically deleted when an online account is closed or when an individual requests deletion.
Where MoneyPars is legally required to retain information, we may be unable to delete that information until the applicable retention period has expired.
Deletion from an active system may also not result in immediate deletion from encrypted backups or disaster-recovery systems.
12. Access to Your Personal Information
You may request access to personal information MoneyPars holds about you.
Email: info@moneypars.com
Phone: 1300104070
MoneyPars may need to verify your identity before providing access to personal information.
Access may be refused or limited where permitted or required by law.
13. Correction of Personal Information
If you believe personal information MoneyPars holds about you is inaccurate, incomplete, out of date or misleading, you may request correction.
Email: info@moneypars.com
Phone: 1300104070
We will review correction requests in accordance with applicable legal requirements.
14. Privacy Complaints
If you have a concern or complaint about how MoneyPars has handled your personal information, please contact us at:
Money Pars Pty Ltd
297C Prospect Road
Blair Athol, Adelaide, South Australia
Email: info@moneypars.com
Phone: 1300104070
Please provide sufficient details for us to investigate your complaint.
MoneyPars will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
15. Legal and Regulatory Disclosures
MoneyPars may be required by law to retain, use or disclose information without obtaining consent on each occasion.
This may include reporting or disclosure to AUSTRAC and other competent authorities in accordance with anti-money laundering, counter-terrorism financing, sanctions, law-enforcement and other applicable requirements.
Nothing in this Privacy Policy limits MoneyPars' obligations to comply with Australian law.
16. Changes to This Privacy Policy
MoneyPars may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.
The current version will be published on the MoneyPars website together with the date it was last updated.
17. Contact Us
Money Pars Pty Ltd
Email: info@moneypars.com
Phone: 1300104070
Address: 297C Prospect Road, Blair Athol, Adelaide, South Australia
18. Identity Verification Collection Notice
Identity verification collection notice
This notice explains how Money Pars Pty Ltd (ABN 27 603 816 897), trading as MoneyPars (we, us, our), collects, uses, discloses and stores your personal information to verify your identity documents using the Attorney-General’s Department’s Document Verification Service (DVS). A DVS check will only occur with your express consent.
We handle your personal information in accordance with applicable obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Identity Verification Services Act 2023 (Cth) (IVS Act).
If you need this notice in another format, such as large print, or need assistance due to your circumstances, please contact us using the details below.
Why we collect your personal information
We collect identity information to identify and verify customers before providing currency exchange and money transfer services and to meet our applicable customer due diligence obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Related purposes include maintaining required compliance records and preventing identity fraud. Information provided for identity verification is not used for marketing, online tracking or profiling.
How we handle your personal information
We collect information directly from you through our website, online or written forms, visits to our office and communications with us. This includes identifying details from your passport or driver licence and the document images you provide.
For a DVS check, the relevant identity details are sent through an authorised identity verification service provider to the DVS Hub, administered by the Attorney-General’s Department. They are matched against official records held by the government agency responsible for issuing the document (the document issuer). The DVS Hub returns a response indicating whether those details match the official records.
We retain the document copies you provide after the check, together with relevant consent and verification records, for as long as needed for the verification, customer due diligence and record-keeping purposes described above and for applicable legal retention periods. They are not automatically deleted when the check finishes. Requests about retention or deletion can be made to our Privacy Officer.
Within MoneyPars, access to uploaded identity document images is limited to Hamid Mahdizadeh. This internal access arrangement is separate from necessary processing by our authorised verification and technology service providers and disclosures required by law.
How the Attorney-General’s Department handles your information
The DVS Hub facilitates the transfer of information between the requesting organisation and the document issuer. In the ordinary automated matching process, the Hub does not retain the personal information transmitted and the Department cannot view or edit that information. The verification assistance process described below is different.
The Department engages a third-party managed service provider for the DVS. That provider must comply with APP requirements and security standards that limit use and disclosure to defined purposes, including performing its contract with the Department and complying with a request under section 95C of the Privacy Act.
The Department is authorised under the IVS Act to operate the DVS Hub for identity verification. More information is available in its Identity Verification Services Privacy Statement.
How the document issuer handles your information
The Department shares the details through the DVS Hub with the government agency that issued your identity document so they can be checked against its official records. The issuer already holds your personal information in those records and handles it under its own privacy policy and legal obligations.
If you do not consent or provide information
You do not have to agree to electronic identity verification. If you do not consent, you may visit the MoneyPars office with your original identity documents for in-person verification. Contact us to arrange this alternative. You may also withdraw consent before an electronic check is carried out by contacting us.
We still need to satisfactorily verify your identity. If you do not provide the information necessary for this, we may be unable to open your account or provide currency exchange or money transfer services.
Other disclosures
Where necessary, relevant information may be disclosed to authorised identity verification providers and intermediary providers that connect us to the DVS Hub, technology providers supporting secure storage and operation of our services, and law-enforcement agencies or regulators where legally required or authorised.
We do not give overseas staff or overseas exchange partners access to uploaded identity document images. This does not mean that all technology infrastructure is located in Australia: service providers may operate infrastructure or process information overseas, as explained in the service-provider section of our Privacy Policy. Contact us for information about the providers and processing locations relevant to your information. The Department’s separate New Zealand disclosure circumstances are explained below.
The Department’s verification assistance service
If a check requires manual assistance and we request the Department’s assistance, with your express consent where required, the Department will collect personal information to help verify your identity documents through the DVS. It may disclose the information to the relevant document issuer for that purpose.
Where Australian law authorises collection, including under section 27 of the IVS Act, the Department may collect information from someone other than you. This notice explains that collection in accordance with APP 5. The Department handles that information in accordance with the Privacy Act.
If a document submitted for this assistance also contains information about other individuals, such as a Medicare card with multiple people listed, the Department assumes you have informed them and obtained their consent to disclosure. Their information is used only to verify the identity documents through the DVS and is otherwise handled in the same way as your information.
There may be disclosure to recipients in New Zealand where a New Zealand government agency or private organisation requests assistance to verify identity documents. If you do not provide the personal information needed by the Department, it cannot verify the documents through this assistance process. More information is available in the Department’s Identity Verification Services Privacy Statement linked above.
Further information and contact
Our Privacy Policy explains how to request access to or correction of personal information, how to complain about privacy handling or a breach of applicable APPs or an APP code, and how we deal with complaints.
Privacy Officer — Money Pars Pty Ltd
Email: info@moneypars.com
Telephone: 1300104070
Postal address: 297C Prospect Road, Blair Athol, South Australia 5084, Australia.
